Sales & Customer Support

Need help with your positionstack account, subscription plan or API access? Our customer support team works around the clock to provide excellent assistance. Pleae fill out the form below to get in touch.

Geocoding & API

  • How scalable is the positionstack API?

    Thanks to apilayer's scalable cloud infrastructure positionstack is hosted on, the API is capable of handling anything from hundreds of API lookups per month all the way to millions of geocoding requests per hour. Depending on which subscription plan you choose, you will be able to access the API with a strict, extended or even completely flexible rate limit.

  • How accurate is positionstack geocoding data?

    Geocoding data returned by the positionstack API is sourced from multiple, highly reliable sources, such as Nominatim, GeoNames, Pelias and OpenStreetMap. Updates to our dataset are made multiple times per day and smart filters and algorithms ensure the highest possible level of consistency across API requests and accuracy in geo data responses.

  • What is the difference between forward and reverse geocoding?

    Forward geocoding is the process of looking up a plain-text address or place name (e.g. Eiffel Tower), whereas reverse geocoding is performed by passing latitude and longitude values of a desired location to the API. If successful, both types of geocoding return an extensive array of location-related data as well as multiple potential results along with confidence scores.

API Access & Features

  • What is an API Request?

    One API request is consumed every time the positionstack API returns geocoding data, regardless of which endpoint was used for your request. If your request is unsuccessful and returns an error instead, your quota will not be affected.

  • What happens if I exceed my API Request volume?

    Customers are notified automatically via email and in the account dashboard as soon as at least 75%, 90%, and 100% of the monthly allowed API volume is reached. Your quota may be exceeded by a maximum of 20%, after which your API access will be disabled. You can choose to upgrade your account or contact our team for a quote anytime.

  • What is the API's uptime?

    Our API's system status is closely monitored around the clock. Every effort is made to ensure the highest possible level of availability and consistency, and we are proud to have an average uptime rate of nearly 100% (99.9%), calculated based on the past 12 months.

    There is a public API status page available at the following URL: status.positionstack.com.

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